Every tour on this website is a custom-made tour (Juchu-gata Kikaku Ryoko) planned for your group by TAG Tours Co., Ltd. It follows the Japan Tourism Agency's Standard Terms and Conditions for custom-made tours. Below is a summary. The full terms (in Japanese, with an English summary) come with your quote, and the terms in your contract documents apply.
Travel agency
TAG Tours Co., Ltd., Hamamatsu Office
Shizuoka Prefecture registered travel agency No. 3-680
Travel Service Manager: Mr. Takayanagi (General)
1. Quote and booking
Send us a quote request. We make a plan and a quote for your group. To book, send the booking form and pay the deposit (amount: to be updated). The contract starts when we accept your booking and receive the deposit.
2. Payment
Pay the rest of the tour price by around December 10, 2026 (exact date: to be updated).
3. Price changes
If transport fares change a lot after the quote, or if you change the plan, the price may change. We tell you before the tour starts.
4. If you cancel
You can cancel at any time by paying the cancellation fee (per traveler). Cancellation fees: to be updated.
The exact amounts are shown in your contract documents. There is no cancellation fee if we make an important change to the tour, or if the tour cannot run safely because of weather, disasters or similar reasons.
5. If we cancel
We may cancel the tour, for example if the group is below the minimum number of travelers, or if the tour cannot run safely. In that case we refund all the money you paid.
6. Changes to the plan
If we must make an important change (dates, sightseeing spots, hotels, etc.) for reasons on our side, we pay change compensation as set in the standard terms.
7. Our responsibility
If you suffer damage because of our mistake or the mistake of our arrangers, we compensate you as set in the standard terms. Under our special compensation rules, fixed amounts are also paid for injury during the tour, whatever the cause.
8. Your responsibility
Please follow the guide's and coach's instructions, especially during the dropkick session. If you damage something on purpose or by carelessness, you may have to pay for it.
Contact
Questions about these terms: [email protected]